If you have looked us up on the web lately, you may have noticed something new. We now have Click to Chat enabled on both our telecom and IT support web sites!
On every page of each site, there is a Click to Chat icon on the upper left hand corner. It’s labeled “Live Help online” and is pictured here. You can click anywhere in that box to start a conversation. A new box will open up asking for your name and email address and then you are prompted to type your question.
After you type your question and click “chat” you will be immediately directed to Bobby, our Service Coordinator. He is alerted when someone starts a conversation and is able to respond immediately in an instant messaging style.
Click to Chat should be utilized for general information purposes only, such as inquiring about which phone systems we work on, what type of IT support we can provide, our rates, hours of operation, etc.
If you are an existing customer with a question or service issue, please do not use Click to Chat, those requests should be directed to our service department by emailing service@myteltek.com or by calling us.
We look forward to chatting with you soon!
Teltek is a Certified Avaya Business Partner, NEC Dealer, and Microsoft Partner with three locations in the Baltimore and DC Metropolitan areas. We specialize in providing one call technology support for small to mid-sized businesses and nonprofits in Maryland, Washington, DC, Virginia and Pennsylvania.