Avaya announced that they have acquired ITNavigator, a leader in cloud, social media, reporting and management solutions. Avaya is excited about this acquisition as it will accelerate their Collaborative Cloud and Contact Center portfolios.
Avaya is committed to providing customers with flexible deployment options and this latest acquisition will “add key management, reporting, and social media capabilities highlighted by their simple, easy to use features”. In addition, Avaya’s transformational unified communications and customer experience portfolio will be enhanced by:
- Addressing the social media customer through integration with popular social networks like Facebook and Twitter with Navigator’s cloud based social media monitoring and response solutions.
- Expanding real-time reporting and monitoring tools for Cloud and Contact Center thereby providing end-to-end reporting and monitoring capability that can be “deployed through public cloud, hybrid or heterogeneous environments or as a premises-based solution.”
- Strengthening Cloud, UC and Contact Center management and administration capabilities
Teltek is a Certified Avaya Business Partner, NEC Dealer, and Microsoft Partner with two locations in the Baltimore Metropolitan area. We specialize in providing one call technology support for small to mid-sized businesses and nonprofits in Maryland, Washington, DC, Virginia and Pennsylvania.