Rather than licensing every single user the combined logging and reporting license (X0001) allows you to monitor all the extensions in an IP Office for historical reporting. However, if real-time monitoring is what you need, the Realtime Agent seat (X0016) will fit the bill.
The base license includes unlimited number of “Supervisor” licenses. Once you have set up the supervisor profiles you’ll need, you can easily limit what data each supervisor will have access to.
Also with the base license, you’ll have access to 50+ standard reports that can be ran as needed or scheduled automatically to fit your needs. Here are all of the standard reports currently available. To run these reports, from the Chronicall Homepage simply click “Run Report” in the Call History section.
Account Code
Agent
Call Direction
Caller ID
External Number
|
Group
List of Calls
|
Local Number
Tag
Time Interval
Trunk
No Tag
|
While the list is pretty comprehensive, if your needs are more complex and the report you’re after isn’t listed or if you would like to customize existing reports, a custom reporting license (X0002) will allow you to slice and dice the data as needed.
Regardless of your reporting needs, selecting the right Chronicall licenses will allow you to collect, organize, and display your call data in a clear and concise format. For more information on Chronicall reporting licenses or for assistance in choosing the right setup for your business and reporting needs, give us a call !
Teltek is a Certified Avaya Business Partner, NEC Dealer, and Microsoft Partner with two locations in the Baltimore Metropolitan area. We specialize in providing one call technology support for small to mid-sized businesses and nonprofits in Maryland, Washington, DC, Virginia and Pennsylvania.
