Last month, we discussed what cloud computing is and whether or not it might be the right fit for your business. Today, let’s discuss Avaya IP Office, a system that affords your company the opportunity to conduct business anywhere. First of all, what is Avaya IP Office? Avaya IP Office is a platform from which your business can conduct a variety of tasks: telephony, messaging, conferencing contact center, unified communications, and videoing. Avaya IP Office makes cloud computing easy, customizable, and accessible for your business as your business evolves. It positively impacts customer service and is not cumbersome for employees to operate.
Second of all, in what ways might Avaya IP Office benefit your business? All businesses expand to accommodate the needs of the company’s vision, the clients’ demands, and the market’s fluctuations. A platform like Avaya IP Office adapts based on your company’s needs, whether your business must accommodate five users or 3,000. Additionally, Avaya IP Office allows your business one platform for all of your needs rather than requiring you to create a patchwork quilt of technologies. As such, you can centrally manage this platform, which allows employees to access the IP Phone at home, in the office, or on the road, without skyrocketing the cost to you. All of these ways serve to benefit your customer service.
Third of all, how complicated is Avaya IP Office for its users? Since all of the tasks are completed through one platform, troubleshooting is less complicated. Each employee has only one number from which customers can contact him/her, regardless of whether that employee is at home or in the office. Of course, you have the liberty to choose a cloud model or an on-site model. The technology is reliable and scalable based on your company’s needs.
Teltek, located in the Baltimore Metropolitan area, is a certified Avaya Business Partner and can help connect your small to mid-sized business or nonprofit with this platform. Contact Teltek today if your company would like more information on getting set up with Avaya IP Office.