A managed services provider offers information technology solutions for businesses, allowing them to focus on serving their customers without worrying about the technology systems needed to run their organization. Not all managed services provers are made the same, however, and there are certain things each business should consider when picking a firm.
Top Considerations for a Managed Services Provider
Above all else, you want your managed services provider to have the core competencies to support your business. This may seem obvious, but some providers will offer service packages that do not align with your specific needs. As a business, think about what you use technology for or how you plan for technology to be a strategic asset and pick a provider that aligns with those needs and doesn’t charge for additional services you won’t need.
These specific needs likely depend on your market niche. Law firms will need different technology than a dentist’s office. Work with managed services providers who feature other clients in your niche and understand the specifics of your business. While there may be some cross-over in the technology all companies need, there will also be specifics you must keep in mind for your expertise.
Look for a Long-Term Partner
A managed services provider offers services for your needs now and should be reliable for longer-term technology advice. Technologies evolve, as do your business needs. A strong provider will work with you to regularly reassess your needs and their offerings to create the best overall system. Too often, bigger technology providers do not offer this type of consultation, simply offering up technology but not strategic guidance.
The same is true with customer service. Bigger technology providers may not be immediately available or be difficult to reach, as they have thousands of customers. When you find yourself in a pinch, it may be frustrating to navigate what feels like an endless phone tree to find help. Smaller providers can offer enhanced customer service, not only making themselves available when you work, but have direct points of contact that you can call during an emergency.
Teltek Can Help Your Company Plan its Technology Future
Teltek offers a proprietary approach to meeting any business’s needs and wants to help your company integrate the right cybersecurity solutions into your business workflows. If you are ready to learn more about Teltek or our cybersecurity offerings, contact us today for a free consultation at 1-866-9-TELTEK or 410-552-6580.