NEC DSX Version 3.2 features six major NEC DSX IntraMail Voicemail and Voice over Internet Protocol (VoIP) and enhancements. Below we will explore the last three major NEC System IntraMail voicemail enhancements. See the previous blog posting NEC DSX R3.2 Software Dramatically Improves VoIP Features ( 1 of 2) where we overviewed the first three VOIP enhancements.
- Peer-to-Peer communication between IP extensions
- NAT Traversal on Any Router
- ATA and SIP Single Line Telephones (SLT) Support
- NEC IntraMail Message Review feature
- Enhanced Cascading Message Notification with IntraMail Pro
- Improved maintenance functions when using System Administrator 3.1 software or higher
NEC IntraMail on 3.2 New Feature #1: Message Review
After a caller leaves a message on the NEC DSX IntraMail or Intra Mail Pro Voicemail they can review their message before sending. Once the message has been reviewed the caller can rerecord it, erase it, or send it to the recipient the way it is. Message Review is available to both internal intercom calls as well as inbound calls from outside the telephone system.
NEC IntraMail on 3.2 Feature # 2: Cascading Message Notification Enhanced
NEC’s DSX40, DSX80 and DSX160 phone systems with 3.2 software and IntraMail Pro now supports Cascading Message Notification (also known as Cascaded Outcalling). Cascading Message Notification allows the phone system to call out multiple cycles through a list of predetermined destinations.
For example, prior to this feature doctor’s offices and Service Company’s that require someone to be on call only had two options: 1) either give out a secondary number for patients/customers to contact or 2) hire a costly answering services to take the call. Well not any more! With the NEC DSX phone system and IntraMail Pro you can protect those private phone numbers and get rid of the overpriced answering services. Callers will simply leave a message and the phone system will automatically call out to one or multiple predetermined phone numbers to immediately notify them that there is a message waiting.
The telephone system and automated attendant can be programmed to only send certain calls that you deem a “priority” and/or calls at certain time periods throughout the day (i.e. outside of normal business hours). The message notification can cascade through each destination once and then repeat the cycle until the priority voicemail is retrieved. Additionally, the number of busy and Ring No Answer (RNA) attempts per destination can be set anywhere from 1-99. The total number of notification cycles can also be set from 1-99. With a little bit of preplanning and tweaking to the message notification system it can be customized to each individual organization needs; even for the most complex notification cascades.
NEC IntraMail on 3.2 Feature #3: Cascading Message Notification Enhanced: NEC DSX IntraMail Maintenance and Prompt Update Features
NEC DSX System Software Release 3.2 enables all the System Administrator Version 3.1 Maintenance and Prompt Update features including:
- Copying, moving, and erasing mailboxes
- Deleting voice prompt sets that are already installed (i.e. to make more message storage room)
To learn more about these three NEC DSX Voicemail and VoIP advancements contact a Teltek consultant today.
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