Avaya has been named as a leader Contact Center Infrastructure for 14th consecutive year by Gartner in Magic Quadrant. With this year’s recognition, Avaya is now the only vendor to have been positioned as a leader for this many years running (every year since its inception, in fact.)
Rather than having to piece together a solution from many disparate sources, the report found that buyers of contact center infrastructure’s preference is to work with a single source to help ease integration, cradle-to-grave tracking, integrated reporting and system management. Companies are drawn to the “full stack” of customer experience management solutions and their ability to support an omni-channel service strategy with on-premise, hybrid or cloud based solutions, thereby being able to offer full featured flexible solutions that respond to the needs of today’s businesses.
It is because of this strategy, consistent performance and leadership that Teltek has partnered w/ Avaya to provide turnkey solutions for our clients. Make sure that your contact center infrastructure is giving you the features and functionality to set you up for success. Give us a call for an analysis of your business’s needs and choose which solution is best for you.
Teltek is a Certified Avaya Business Partner, NEC Dealer, and Microsoft Partner with two locations in the Baltimore Metropolitan area. We specialize in providing one call technology support for small to mid-sized businesses and nonprofits in Maryland, Washington, DC, Virginia and Pennsylvania.