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Xima Chronicall Tag

17 Nov

Xima Software Suite: A User-Friendly and Affordable Phone System

by Teltek Editorial Team
in IT Services, Products & Services
Comments

Does your business take a significant number of inbound calls? Do you need to track those calls in real time? Do you need to record them for compliance reasons? Would you like more control over your phone system? Do you need a user-friendly and affordable phone system to serve your needs? If you answered “yes” to any, some, or all of these questions, then let...

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09 Apr

Feature Review: User Accounts, Setting Permissions for Each User in Chronicall

by Teltek Editorial Team
in Products & Services
Comments

Chronicall offers unlimited amount of users that can be logged in at one time and doesn't require that separate supervisor or admin licenses be purchased. Each of your users can be given their own username and password by the administrator.  User types include:   Administrator -  total access to all of Chronicall's functions and settings.  Manager  - access to all call information, reports, and Realtime tabs.  They also...

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12 Mar

Xima Tech Tip: Troubleshooting Agents Not Displaying in the Agent Timeline

by Teltek Editorial Team
in FAQ
Comments

We've been asked by several of our customers using  Xima software, “How can I get my agents to appear in the Agent Timeline?”  If you’re wondering the same, here are instructions on how to gain visibility in your timeline. Open  Agent Timeline and select the users you want to view by clicking the list icon Choose “View by Agent” in the drop down menu.  Then,...

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07 Mar

Feature Highlight: Chat & Presence in Agent Dashboards

by Teltek Editorial Team
in Products & Services
Comments

What better way to celebrate the impending weekend than with Feature Friday? Well, the only way it could get better is a FREE Feature Friday!   As you may have seen in an earlier post, Xima released their new Chronicall Agent Dashboards module at the end of last year.  One of the hottest new features is instant messenger which allows for chat and presence functionality . ....

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24 Dec

Improve Chronicall’s Performance by Increasing Java’s Memory Limits

by Teltek Editorial Team
in Teltek News
Comments

Want to  improve your call system's performance? To start, take a  look at  your Java memory limits. Chronicall uses the Java Runtime Environment to gather call information that can then be displayed at a user's workstation.  By default, Java has a limit on how much RAM it will use to run applications such as Chronicall. However, by increasing the default amount of RAM that Java is set...

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12 Dec

New Addition: Chronicall Agent Dashboards

by Teltek Editorial Team
in Products & Services, Teltek News, Vendor News
Comments

The newest Chronicall module, Agent Dashboards, is just what you need to take the “work” out of teamwork and turn each agent’s desktop into a powerful and connected Chronicall workstation. Agent Dashboards bring real-time data to each agent's screen with customizable desktop widgets, pop-up call notifications, DND and logout reason codes, the ability to specify call notes and account codes, and much more, all without needing...

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18 Jan

Xima Chronicall Feature Release 3.4 Now Available

by Teltek Editorial Team
in Products & Services
Comments

On January 8, 2013, Xima Chronicall Feature Release 3.4 became available to users. Chronicall is a call history and reporting tool for the Avaya IP Office phone system. It offers features designed to overcome the limitations of traditional call history and reporting software. A single site license allows you to report on all of your agents, groups, trunks and extensions without having to configure your...

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